The London Pass is all about great savings, flexibility and amazing experiences.
That’s why we’ve introduced our our Risk-free Guarantees. So no matter what happens, you'll save money on your sightseeing and have a stress-free city break with us.
What are our Risk-free Guarantees?
- Savings guarantee: you'll save on your London trip with us (and we’ll refund you the difference if you don’t!)
- 90-day refund policy: you can refund any unused passes within 90 days of purchase.
- Two-year validity: you've got two years to activate your pass.
💰 Savings guarantee
With a London Pass, you'll save on your sightseeing – that's our promise to you!
So if it turns out your pass cost more than if you’d just purchased individual attraction tickets, we’ll refund you the difference.
How to claim
You can submit a claim within 14 days of the last use of your pass. To do so, you’ll need to have scanned your pass at least three time per day, every day of your pass.
You can submit your claim by emailing us on [email protected]. Be sure to provide the following:
- Your order confirmation number (this can be found on your confirmation of purchase email).
- Screenshots of entry prices from the attraction's website or from any other travel websites that prove that the combined cost of attractions you visited would have been cheaper than the cost of our passes.
We'll review your claim and will respond within 7-10 business days.
💵 90-day refund policy
Plans can change, we get it. That's why if you need to cancel your trip for any reason, you can get a refund on any unused passes within 90 days of purchase.
How to claim
Speak to us on Live Chat (you'll find it on our FAQs page) and we’ll get that refund sorted for you.
Be sure to have your order confirmation number handy!
⏱️ Two-year validity
Need to rearrange your trip? No problem! Our passes are valid for two years from purchase date (just be sure not to activate them!).
Visit our terms and conditions for more information.