General

  • Who is The London Pass® for?

    EVERYONE! The London Pass® has something for everyone including families, couples, children, adults, first-time visitors, repeat visitors, long-haul visitors, short stay visitors, independent travellers, international visitors as well as UK and local residents.

    The London Pass® is for anyone who wants to visit some of the most popular and best attractions in London whilst saving both time and money.

  • What is The London Pass® sightseeing credits package?

    The London Pass® is a sightseeing credits package that grants you access to 80+ London attractions. You simply purchase your desired credits package and redeem your credits to gain access to the attractions. Your credits reduce as you redeem them for entry. 

    You can choose either a 1, 2, 3, 4, 5, 7 or 10-consecutive day sightseeing credit package, which is subject to a "credit value" - see below for more information on "credit values". 

    Each pass is subject to a maximum credits value and you are unable to exceed this. 1 credit is worth £1 and your credits are redeemed when you enter attractions, reducing by the amount of the standard gate price of the attraction you enter.

    The maximum credits value per pass type is listed below:

    1 Day Adult London Pass credits package: 210 max credits

    2 Day Adult London Pass credits package: 325 max credits

    3 Day Adult London Pass credits package: 425 max credits

    4 Day Adult London Pass credits package: 515 max credits

    5 Day Adult London Pass credits package: 595 max credits

    7 Day Adult London Pass credits package: 740 max credits

    10 Day Adult London Pass credits package: 1010 max credits

    1 Day Child London Pass credits package: 150 max credits

    2 Day Child London Pass credits package: 220 max credits

    3 Day Child London Pass credits package: 280 max credits

    4 Day Child London Pass credits package: 330 max credits

    5 Day Child London Pass credits package: 375 max credits

    7 Day Child London Pass credits package: 460 max credits

    10 Day Child London Pass credits package: 600 max credits

    Once you've purchased a sightseeing credits package it's easy; you simply scan your pass at any of the attractions to access them. 

    You can find out how many credits you left at any point by simply contacting our customer support team.

  • What are the main benefits of The London Pass®?

    The London Pass® gives you access to over 80 of the best tourist attractions in London. No tickets, no hassle - just sightseeing. 

    If you purchase a London Pass with Oyster Travelcard, you can also travel across all London underground and bus services with a prepaid Oyster Card.

    Each pass comes with a free guidebook and also entitles you to a range of great offers around the city. 

  • Does The London Pass® come with a guidebook?

    Yes, The London Pass® comes with a handy 160+ page guidebook. It is packed with information about each attraction, maps, and helpful tips about the city. It comes in English, French, German, Italian, Spanish, Brazilian Portuguese, and Japanese.

  • Is it possible to extend or change the dates of my pass?

    The London Pass® is activated the first time you use it. All orders made online here are now valid for 24 months from the date of purchase.

    We recognise that many customers bought their passes well in advance of travel, and many attractions are temporarily closed due to COVID-19. As a result, we are now allowing customers with advance pass purchases to extend their passes for up to two years. As an added benefit, you can even choose a different city to sightsee in from the passes in our group. Find out more.

  • Do I have to make reservations for attractions?

    Certain attractions will require a reservation. If this is the case, you will find all booking information listed on our reservations page and the individual attraction pages on our website and app. Some advance reservations will require a pass number or order reference number to secure your booking. This will not activate your pass.

COVID-19

  • How is COVID-19 impacting my travel plans with my London Pass®?

    While the majority of London attractions are now open, some still have restrictions so we advise you to check the attractions' websites for the most up-to-date information.

    As a reminder, all passes are now valid for two years from the date of purchase!

    If your travel plans have been negatively impacted by COVID-19 and you need further assistance with your booking, please contact us using the form below.

  • How do I extend my pass for two years?

    Here’s the good news: you don’t have to do a thing! We’re taking care of that for you. Your pass will work for two years from the date of purchase. 

  • Should I purchase a pass now for an upcoming trip?

    Absolutely! These are just some of the reasons why now is a good time to buy:

    • You can start your experience any time within two-year validity from the date of purchase
    • You can now obtain refunds on unused passes for up to 90 days after purchase. Within the first 14 days, you will receive a full refund. If your request falls between day 15 and day 90, your refund will be subject to a processing fee.
    • You are supporting the tourism recovery effort and helping our family of attraction partners!
  • How should I prepare for my upcoming trip?

    We recommend you check the travel advisory from your local authority for travel planning.

    W also advise you to check the opening times of attractions directly on the attraction website and if unsure we’re on hand to help through our various customer service channels which are detailed below.

    We also know that your future travel plans may change, that’s why we’re offering 90-day cancellation. Plus, you have up to two years to start using your pass - and you don’t have to commit to the date in advance. This means you can plan your sightseeing safely in the knowledge that you’re protected if things change.

  • Where can I get travel updates?

    We recommend you monitor GOV.UK’s website for updates on the situation on a local level, as well as checking the travel guidelines for your own country.

Savings

  • How much can I save with The London Pass®?

    The more you see the more you save.

    You only need to visit a few attractions before you start saving money. To get an idea of how much you could save, browse our London attractions section and see how much each attraction would normally cost you to visit. 

  • How can I find out how much credit I have left on my pass?

    If you wish to confirm the outstanding credit on your pass then you should call our customer service team on 020 7293 0972 or +44 (0)20 7293 0972.

Attractions

  • Are attractions on The London Pass® accessible all year round?

    The majority of attractions included on your pass are open all year round with just a few days of closure, usually around Christmas.

    To see the opening hours and dates for each attraction, browse our London attractions section or refer to your guidebook.

  • How do I find out an attraction's opening times and closing times?

    The opening times and dates of all attractions can be found on each individual attraction page on our website. They are also detailed in the London Pass Guidebook received with every order. For information on the go, download The London Pass App® to get all the attraction information at your fingertips.

  • Can I visit the same attraction twice with my London Pass®?

    You can only visit each attraction once. Repeat entry is not allowed.

  • Can children visit attractions on their own?

    When visiting attractions, children must be accompanied by an adult or may be refused admission.

  • Is The London Pass® suitable for those with disabilities and their carers?

    Some attractions may offer carer places or free entry to visitors with disabilities, so The London Pass® might not be the most suitable for them as requirements vary from attraction to attraction. Please contact them directly for further information.

Purchase

  • Can I buy The London Pass® when I am in London?

    Of course! You will receive your email confirmation shortly after purchase, which will allow you to download your pass to your smartphone instantly. 

  • What age range is a child pass for?

    Children are aged between five and 15 years. Children under five years are free. 

    Note: children under the age of 11 who are accompanied by an adult with a valid travel ticket can travel for free on the London Underground.

  • Do you offer discounts for groups, students or senior citizens?

    Unfortunately not. The London Pass® has been specially created to help visitors save both time and money through the use of product.

    Please Note: groups of more than 10 may not be allowed access at some attractions included on The London Pass®.

  • Can I buy The London Pass® for a group?

    We don't have any restrictions when purchasing through the website, however, The London Pass® is not designed for large groups of travellers.

    Please note: groups of more than 10 may be refused entry at some attractions. We advise if you are in a group of over 10 that you contact each attraction in advance.

  • How do I use an offer code or discount code?

    If you have an offer code you can enter this on the checkout page after you have chosen your product(s).

    Note: offer codes cannot be used in conjunction with any other discount.

  • Why haven't I received my email confirmation?

    Your email confirmation should normally arrive in your inbox a few minutes after completing a transaction/purchase. If you haven't received an email confirmation then we recommend you check your spam filter or junk folder.

    If you still cannot locate an email then please send a request through to our customer service team confirming your email address and order reference number: [email protected]

  • Can I buy The London Pass® as a gift for someone else? Are they named with the card holder's name?

    Passes are not printed with any names. This means that they make the perfect gift.

    All passes are valid for 24 months from the date of purchase, so you can gift them for use at a later date and they will only become activated at first use at an attraction.

Transport

  • How does the Oyster Travelcard work when you have The London Pass® + Travel?

    The Oyster Card is an electronic travelcard designed to facilitate journeys across London on the extensive transport network. The Oyster Card will come pre-charged with a credit value respective to your London Pass® duration and can be used at any time of day, any day of the week.

    Your Oyster Card can be used on public buses, the underground network as well as overground trains, and the DLR. The Oyster Card will never expire so it makes a great investment if you plan on coming to London in the future.

    To find out more about Oyster Travelcard, click here.

  • When and where can I use the Oyster Card?

    The Oyster Card can be used across all buses, tubes, overground trains, and the DLR. It can be used any time and any day the public transport networks are running. To find out more about opening times of the London transport network, visit the Transport for London website.

    You can use your Oyster Card without activating your London Pass® - as your pass will only become activated at first use at an attraction.

  • Can I use The London Pass® to get to and from the airport?

    If you have your order shipped to you before you travel and you fly into Heathrow Airport then you can use your Oyster Travelcard on the London Underground to travel into central London. The Oyster Travelcard would also cover use on the DLR trains from London City Airport as well. Using your Oyster Card to travel into Central London from Gatwick will incur a higher charge (up to £19.80 one-way on the Gatwick Express, for example) so we would advise against using it from this airport.

    The Travelcard doesn’t cover transport to and from Luton Airport and Stansted Airports. 

  • Can I buy The London Pass® + Travel anywhere?

    No, The London Pass® + with Travel can only be purchased online in advance.

  • How do I get to Windsor Castle?

    Travel to and from Windsor is included with The London Pass® and The London Pass® + Travel package. 

    Show your pass to the ticket controller when boarding the train at Paddington (for a train to Slough, and change for Windsor and Eton Central) and you can travel for free. Full details can be found in your London Pass Guidebook or on the Windsor Castle attraction page. The journey should take around 30 minutes. 

    Note: do NOT use your Oyster Card to get through the barrier as it might charge you.

  • Will the Oyster Card activate my London Pass®?

    The London Pass® will only become activated after first use at an attraction. So you can start using your Oyster Card independently of The London Pass® and continue to use your Oyster Card after your London Pass® has expired if you are staying in the city longer.

  • How do you define a Child London Pass® (+ Travel)?

    Children under 11 years of age can travel for free on London Transport with an Adult holding a valid Oyster Card. Children between 11 – 15 with London Pass + Travel Package will receive Daily/Weekly Paper Visitor Travelcards.

  • What is the £5 admin fee on the Oyster Travelcard package?

    The £5 admin charge is a fee added on by Transport for London to cover the cost of producing the Oyster Cards. This is a non-refundable fee that is unavoidably added to every Oyster Travelcard order.

    It does mean that the card is yours forever as you do not have to return the card after use, or throw it away. Providing the Oyster Card has credit, it can be used at a later date as the card never expires.

  • If my child (under 11) doesn't need a travelcard or Oyster Card, how will they get through the barriers?

    Children under 11 can travel on the London Transport network for free, accompanied by an adult holding a valid Oyster Card. Please go to the wider gates at the side where a member of staff can let you through without a ticket.

  • Can I store my luggage somewhere while using my London Pass®?

    Stasher has locations across the world where you can store your bag while you explore the city. Exclusive to passholders only, bookings can be made online here, and use the code LONDONPASS for 15% off.  

Validity

  • Do I need to use my pass on consecutive days?

    Yes, all passes are to be used on consecutive days. For example, if you have a 3-day pass and start using it on a Tuesday, it will be valid for that day, Wednesday and Thursday.

    Please note: if you start using your pass in the evening or late in the day, that will count as your first day.

  • How do I enter attractions with The London Pass®?

    Simply scan your London Pass® at an attraction entrance or ticket desk to redeem your sightseer credits to enter the attraction. Credits will be deducted with each attraction visit, starting with your first visit.

  • Who am I buying entry from?

    Your sightseer credits are redeemed with The London Pass® (not individual attractions).

  • What is the "Credits Value"?

    Each London Pass® is subject to a credits value based on the duration of the pass.

    The credits value is the maximum amount you're able to use based on the standard gate price for each attraction. For example; with a 10-day Adult London Pass you can visit attractions up to the total attraction cost of £1010!

    Here is a breakdown of the credits value for each London Pass®:

    1 Day Adult London Pass credits package: 210 max credits

    2 Day Adult London Pass credits package: 325 max credits

    3 Day Adult London Pass credits package: 425 max credits

    4 Day Adult London Pass credits package: 515 max credits

    5 Day Adult London Pass credits package: 595 max credits

    7 Day Adult London Pass credits package: 740 max credits

    10 Day Adult London Pass credits package: 1010 max credits

    1 Day Child London Pass credits package: 150 max credits

    2 Day Child London Pass credits package: 220 max credits

    3 Day Child London Pass credits package: 280 max credits

    4 Day Child London Pass credits package: 330 max credits

    5 Day Child London Pass credits package: 375 max credits

    7 Day Child London Pass credits package: 460 max credits

    10 Day Child London Pass credits package: 600 max credits

    If you want to check your remaining credits value, you can call our Customer Service team +44 20 7293 0972.

  • What happens if I change the date of my trip to London?

    Your London Pass® is valid for two years from the date of purchase.

  • What happens if my plans change and I can’t/don’t use The London Pass®?

    For all customers that purchase passes from September 1 2020 onwards, you can now obtain refunds on unused passes for up to 90 days after purchase. See the Purchase Terms & Conditions for more information.

  • Can I claim a refund?

    Contact us via email ([email protected]) and sending the unused products back to us in the post. Full details can be found in our terms and conditions. To find out more, click here.

Contact

  • How do I contact The London Pass® by telephone?

    Call us

    From within the UK: 020 7293 0972
    From overseas: +44 20 7293 0972

    WhatsApp (available for text chat only) +1 617 932 6123

    Our customer service team is available:
    Weekdays: 9am and 5pm (excluding UK bank holidays)
    Saturday: 10am to 4pm
    Sunday: 10.30am to 4.30pm (local time)