FAQs - The London Pass®

While our passes don't include public transport, they do have a variety of tours and sightseeing buses to choose from. Some might say that's even better than a busy public bus. Just saying.

As there are no names printed on your pass (only an email address is required), they make the perfect gift. All passes are valid for 12 months from the date of purchase, so you can gift them for use at a later date. 

Sorry, we don't. Our passes already give you great savings on sightseeing, so, unfortunately, we can't offer any further discounted rates on individual passes.

Pfft, this isn't your ex's Netflix account. Our passes cannot be resold or used by more than one person. We're sorry about that!

Some attraction partners let you book directly via the Go City® app, while others use a different booking process. You can find specific booking instructions in the 'Know before you go' section on each attraction’s page in the app or on our website.

Please note: When you make a reservation on the app, this will count towards your pass usage.

If you have an All-Inclusive Pass: your reservation must be made on a day in which your pass is, or will be, activated.

If you have an Explorer or Essentials Pass: your reservation will count as one of your choices.  

If you fail to show up, or do not cancel in enough time, your reservation will still count as one of your days/choices.

First off, are you sure you are using the correct billing address (it's the one listed on the bank statement)? 

Still no luck? Double-check the card number, expiry date, and CVV are all correct. And make sure it's still valid and has enough available balance. 

Sometimes, 3D Secure authentication can fail and your bank will decline the transaction as a safety precaution. Contact your bank to verify this transaction before reattempting to make a purchase.

If you would like to check the status of your order, you can do that using our automated chat service here.

If you can't find what you're looking for on our FAQs page, please reach out to us via our Chatbot and we'll point you in the right direction. This is the fastest, easiest way to get in touch.

Once your request has been reviewed, which is usually within 24 hours of receipt, we will process your refund within 7 to 10 business days (excluding weekends).

If you haven't received your refund after this time, please let us know and we'll look into it for you. 

Non-activated passes are valid for one year from the date of purchase, so you have plenty of time to plan ahead!

If you would like to check when your passes expire, you can do that using our automated chat service here. 

No, there’s no need to pick before you purchase. You can buy today and plan what you’re going to visit later.

Please note: some attractions require an advanced reservation, so we recommend making a booking as soon as you can to avoid missing out.

Reservation cancellations are at the discretion of the individual attraction. Follow the instructions in your booking confirmation or contact the attraction directly for more information. 

Remember, a missed visit may be automatically redeemed from your pass, so be sure to cancel if possible and avoid losing one of your days or choices.

Unfortunately not. You'll need to have your pass on the Go City app, or have the PDF downloaded to your phone or printed in order to enter attractions.

We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.

Confirmation emails can take up to four hours to receive (remember to check your junk mail!) due to our fraud check procedure which protects you from phishing, identity theft, and payment fraud. 

If you would like to check the status of your order, you can do that using our automated chat service here. 

Whilst we reserve the right to change our attractions lineup at any time and are confident our passes have all the top attractions you'll want to see, we understand that changes to your travel plans can be inconvenient. Here’s what you need to know:

Refunds

If the attraction you were looking forward to visiting is no longer offered and you no longer want your pass, you can request a refund. Our cancelation policy gives you 90 days from your purchase date to return any non-activated passes. If you purchased before May 1, 2026, you'll still be entitled to our 30-day refund policy. Visit our help center to request a refund.

Changing/Cancelling Reservations

If an attraction is no longer on the pass, you can change or cancel your reservations without any additional fees. Contact the attraction directly or log onto our reservation portal to manage your reservation.

Notification of Changes

Our app and website are always up to date, so be sure to check these out for the latest attraction information. We will not notify you if our attraction lineup changes.

We do not offer additional discounts for large groups as our passes already give you a significant discount on attractions. But we can help you to plan your group trip using our passes. Check out our group travel page for more information.

The All-Inclusive Pass is the best way to experience London. As well as a huge line-up of must-see landmarks, it offers exclusive access to food spots, activities, day trips and wellness attractions, covering everything you’d want (and need!) from a city adventure.

Discover the best of British fare
With options for breakfast, lunch, dinner and even tea and cocktails, your meal stops are taken care of. Our line up features bucket-list British classics you don’t want to miss, from a full English breakfast to fish and chips and a good ol’ pie and pint. You can even don your best hat and enjoy a spot of afternoon tea.

Use the included transport
Make getting from A to B fun. Our hop-on, hop-off bus tour introduces you to London’s best bits and stops at all the major attractions so you can easily incorporate it into your plans. Or, see London from a different perspective on a Thames river cruise, hopping off at key riverside sights to explore more.

Take time to recharge
Balance your sightseeing with some well-earned downtime. Your pass includes wellness options like gym access and class credits so you don’t miss out on your exercise routine while you’re away. You can also use it towards sauna and pool access to recharge from your fun days exploring. 

Go beyond central London
If you have more time, take advantage of included day trips to Stonehenge, Blenheim Palace or designer discount haven – Bicester Village. Explore beyond the city without additional planning or expense. Got kids in tow? Add fun family theme parks to your trip like Legoland Windsor and Chessington World of Adventures.

Get free things at free places too 
London boasts best in class museums which are completely free to enter. Your All-Inclusive Pass offers benefits here too. Grab free souvenir guidebooks to take home, get access to audio tours, and enjoy priority entry at certain museums.  

Don’t miss the extras
Your pass also includes experiences like brewery tours, comedy nights and practical perks such as an eSIM – adding even more value to your trip.

Top tip: The more you see and do each day, the more value you get.

The London Pass® has a maximum credit limit that you can use, based on the duration of your pass. 

One credit is worth £1 and your credits are redeemed when you enter attractions, reducing by the amount of the standard gate price of the attraction you enter. For example, with a 5-day adult London Pass credits package you can visit attractions up to the total attraction cost of £1,010.  

The London Pass® credits package maximum credit values are:  

• 1-day London Pass: adult 305 max credit / child 260 max credit
• 2-day London Pass: adult 490 max credit / child 415 max credit
• 3-day London Pass: adult 670 max credit / child 560 max credit
• 4-day London Pass: adult 850 max credit / child 700 max credit
• 5-day London Pass: adult 1,010 max credit / child 835 max credit
• 6-day London Pass: adult 1,165 max credit / child 950 max credit
• 7-day London Pass: adult 1,310 max credit / child 1,055 max credit
• 10-day London Pass: adult 1,700 max credit / child 1,300 max credit

The London Pass® (non-consecutive) credits package maximum credit values are:  

• 2-day London Pass: adult 480 max credit / child 440 max credit
• 3-day London Pass: adult 690 max credit / child 610 max credit
• 4-day London Pass: adult 840 max credit / child 735 max credit
• 5-day London Pass: adult 985 max credit / child 840 max credit
• 6-day London Pass: adult 1,150 max credit / child 945 max credit
• 7-day London Pass: adult 1,265 max credit / child 1,015 max credit
• 10-day London Pass: adult 1,705 max credit / child 1,405 max credit

The maximum credits value per London Pass Explorer are:

• A 2-choice London Pass Explorer allows you to visit 2 attractions = 2 credits 
• A 3-choice London Pass Explorer allows you to visit 3 attractions = 3 credits 
• A 4-choice London Pass Explorer allows you to visit 4 attractions = 4 credits 
• A 5-choice London Pass Explorer allows you to visit 5 attractions = 5 credits 
• A 6-choice London Pass Explorer allows you to visit 6 attractions = 6 credits 
• A 7-choice London Pass Explorer allows you to visit 7 attractions = 7 credits 

To check how many credits you have remaining, send a message to our Chatbot, who will connect you with one of our agents. 

Certain attractions will require a reservation. If this is the case, you will find all booking information listed on our reservations page and the individual attraction pages on our website and app. Some advance reservations will require a pass number or order reference number to secure your booking. This will not activate your pass.

Our child passes are for ages five to 15. 

Children under 5 go free or at a significantly reduced rate at most attractions.

The Go City app is your key to exploring the city. Download for free to your Apple or Android device and follow the instructions in your confirmation email to sync your pass to the app. It’ll then be ready for scanning.

To help make your experience even better, we’ve loaded the app with tons of attraction info, tips, and a handy itinerary tool so you can plan your perfect trip.

Our standard pass must be used on consecutive days or you can upgrade to non-consecutive usage.

If you opt for consecutive days: once you activate your pass, this will count as your first full day. You will then have the following consecutive days, depending on the duration you have chosen, to use it. For example, if you have a 3-day pass and activate it on a Tuesday, you’ll then have Wednesday and Thursday to visit all your chosen attractions. 

If you choose to upgrade to a non-consecutive pass: so you can use your chosen number of days across a two-week period.

Well, it depends:

If you've purchased The London Pass® Explorer, you'll have 30 days from first use to visit your remaining attractions. 

The London Pass® is valid for the number of consecutive days that you have purchased. ‘Day 1’ starts when you scan your pass at your first attraction and each ‘day’ of your pass finishes at midnight. This is the case regardless of what time of day you choose to scan your first attraction. 

So for instance, if you don't visit your first attraction until 5PM, that will still count as a full ‘day 1’. Please allow for this when planning your trip so you can make best use of your pass and see as much of the city as possible!

If you’ve already activated your passes, click here to check when they expire via our automated chat service.

Please note: we are currently offering a limited flexible (non‑consecutive) version of The London Pass® to some customers. If you have one of these passes, you can use your chosen days within 2 weeks of first use. Your expiry date will appear in the app after your first scan.

Plans changed? No sweat! Our cancelation policy gives you 90 days from your purchase date to return any non-activated passes. Click here to request a refund via our automated chat service.

If you purchased before May 1, 2026, you'll still be entitled to our 30-day refund policy.

Our passes are valid for full calendar days, not 24-hour periods. So, if you visit your first attraction in the afternoon and activate your pass, you’ll miss out on a morning of sightseeing. We recommend starting early, so you can get the most out of each day. Be sure to check each attraction’s opening times to plan your itinerary.

Stasher has locations worldwide where you can store your luggage while you explore a city. 

Exclusive to Go City customers, bookings can be made online using the coupon code GOCITYSTASHER for 10% off via the Stasher website.