Our Risk-free Guarantees

The London Pass® is all about great savings, flexibility and amazing experiences.

That’s why we’ve introduced our Risk-free Guarantees. So no matter what happens, you'll save money on your sightseeing and have a stress-free city break with us.


What are our Risk-free Guarantees? 

  • Savings guarantee: you'll save with us (and we’ll refund you the difference if you don’t!) 
  • Refund policy: we give you plenty of time to change your mind!
  • Two-year validity: you've got two years to activate your credits package.


💰 Savings guarantee

With a London Pass, you'll save on your sightseeing – that's our promise to you! 

So if it turns out your credits package cost more than the individual entry fees of the attractions you visited, we’ll refund you the difference. 

How to claim 

You can submit a claim within 14 days of the last use of your credits package. To do so, you’ll need to have scanned The London Pass® at least three times per day, every day of its validity. 

You can submit your claim by emailing us at [email protected]. Be sure to provide the following: 

  • Your order confirmation number (this can be found on your confirmation of purchase email). 
  • Screenshots of entry prices from the attraction's website or from any other travel websites that prove that the combined cost of attractions you visited would have been cheaper than the cost of The London Pass®. 

We'll review your claim and will respond within 7-10 business days. 


💵 90-day refund policy

Plans can change, we get it. That's why if you need to cancel your trip for any reason, you can get a refund on any unused credits packages within 90 days of purchase.

How to claim 

Speak to us on Live Chat (you'll find it on our FAQs page) and we’ll get that refund sorted for you. 

Be sure to have your order confirmation number handy!


⏱️ Two-year validity 

Need to rearrange your trip? No problem! The London Pass® is valid for two years from purchase date (just be sure not to activate it!). 


Visit our terms and conditions for more information.

Buy with confidence

Free cancellation

Plans can change, we get it. All non-activated credits packages are eligible for a refund within 90 days of your purchase date.

Find out more

Got a question?

Check out our FAQs or live chat with our customer service agents now

See our FAQs

The London Pass® is highly rated, but don't just take our word for it!

Have a 10% discount, on us!

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