Our risk-free guarantees

The London Pass® is all about great savings, flexibility and amazing experiences.

That’s why we’ve introduced our risk-free guarantees.
So no matter what happens, you'll save money on your sightseeing and have a stress-free city break with us.
 

What are our risk-free guarantees?

✔ Savings guarantee: you'll save with us (and we’ll refund you the difference if you don’t!) 

✔ Refund policy: we give you plenty of time to change your mind!

✔ One-year validity: you've got one year to activate your pass.

 

Savings guarantee

You'll save on your sightseeing – that's our promise to you! 

So if it turns out your pass cost more than the individual entry fees of the London attractions you visited, we’ll refund you the difference. 

How to claim 

You can submit a claim within 14 days of the last use of your credits package. To do so, you’ll need to have purchased directly from The London Pass® website and scanned your pass at least three times per day, every day of its validity.

You can submit your claim by emailing us at [email protected]. Be sure to provide the following: 

• Your order confirmation number (this can be found on your confirmation of purchase email). 
• Screenshots of entry prices from the attraction's website or from any other travel websites that prove that the combined cost of attractions you visited would have been cheaper than the cost of The London Pass®. 

We'll review your claim and will respond within 7-10 business days. 

Refund policy

Plans can change, we get it.

That's why if you need to cancel your trip for any reason, you can get a refund on any unused credits packages within 30 days of purchase.

How to claim 

Message our Chatbot (you'll find it on our FAQs page) and we’ll get that refund sorted for you. Be sure to have your order confirmation number handy!

One-year validity 

Need to rearrange your trip? No problem!

The London Pass® is valid for one full year from purchase date (just be sure not to activate it!). 

 

Visit our terms and conditions for more information.