How may COVID-19 impact your visit to London?
Attractions are currently closed due to local lockdown but look forward to welcoming you back once the city reopens. That being said, we advise you to check the individual attraction websites for their most up-to-date information - we’ve included a full list below.
We’re working closely with attractions to help keep you up-to-date. To make it even easier for you to see scheduled reopenings, we’ve added flags to attraction images on the website - which highlight when an attraction is planning on opening.
The London Pass app says my pass is only valid for one year from purchase, although I’ve read that it will now work for two years. How do I confirm my new expiration date?
We’ve already extended all passes in our system to a two-year expiration date. In some cases where you’ve already downloaded your passes, the PDFs (or the app) will still show a one-year expiration, but please note they will still work for two years. On pre-purchased passes, in order to see the updated two-year expiration, please follow these instructions:
- On the PDF: you will need to download a new copy from your email confirmation.
- On the app: you will need to delete and then re-install the London Pass app again. Once you have downloaded a new copy, you should see the extended expiration date.
If you have any issues with the display of the new expiration date, just send us a note and we’ll assist you with these steps.
How do I plan a future trip?
Following current regulations, attractions may change how London Pass holders gain entry upon reopening, and we’re working closely with them to ensure it’s seamless for you. We’re adding the information we receive to the attraction pages of our website, and we advise that you check this when planning your visit. This may include changes like queuing further apart - each attraction will have its own process in place.
We’ve also added some new attraction filters to help you plan your visit including ‘Outside of the city’ and ‘Outdoor attractions’.
What is contactless entry?
Our passes are digital - you simply download them via our app and they live on your phone for when you need them. There is no need to exchange cash or card for payment and attractions will not need to hold your phone to scan the pass. We’re working with as many attractions as possible to encourage contactless entry.
Should I purchase a pass now for an upcoming trip?
Definitely! Our highly-rated London Passes remain available for advance purchases despite attractions being currently closed. If you purchase a pass now, you can have peace of mind that:
- You'll have 90 days to return your pass, with no questions asked. For more information on refunds, visit our refund policy page.
- You are supporting the tourism recovery effort and helping our family of attraction partners.
- Contactless scanning at the attractions - no need to exchange money or hand over a credit card.
What do I need to know about NHS Test and Trace while visiting London?
The NHS test and trace service ensures that anyone who develops symptoms of coronavirus (COVID-19) can quickly be tested to find out if they have the virus. In order to reduce the spread of infection, we will be obliged to provide your name and contact details, should we be asked by the UK government.
In line with government guidelines, attractions are required to obtain the contact details of all visitors over the age of 16. This can be done at the time of booking or on arrival using the NHS COVID-19 app. We recommend that you download this app ahead of your visit to speed up the admissions process.
For more information, visit GOV.uk.
Full list of attraction websites
- Apsley House
- ArcelorMittal Orbit
- BAPS Shri Swaminarayan Mandir
- Beefeater Gin Tour
- Benjamin Franklin House
- Bicester Village Shopping Express
- Big Bus Tours
- Brit Movie Tours
- British Museum - VOX audio guide
- Cartoon Museum
- Charles Dickens Museum
- Chelsea FC Stadium Tours
- Chelsea Physic Garden
- Curzon Cinemas
- Cutty Sark
- Eltham Palace
- Emirates Arsenal Stadium Tour
- Estorick Collection of Modern Italian Art
- Florence Nightingale Museum
- Freud Museum
- Golden Hinde
- Golden Tours
- Guildhall Art Gallery
- Hampton Court Palace
- Handel & Hendrix in London
- Jason's Original Canal Boat Trip
- Jewel Tower
- Jewish Museum
- Keats House
- Kensington Palace
- Kew Gardens
- Kia Oval Ground Tour
- London Bicycle Tour Company
- London Brass Rubbing Centre
- London Canal Museum
- London Stadium Tour
- London Transport Museum
- Museum of Brands
- Museum of London
- Museum of London Docklands
- Namco Funscape
- National Army Museum
- Old Royal Naval College
- Pollock's Toy Museum
- QUEEN'S skate dine bowl
- Royal Air Force Museum
- Royal Albert Hall Tours
- Royal Museums Greenwich
- Royal Observatory Greenwich
- Shakespeare's Globe Theatre Tour
- Southwark Cathedral
- St Pauls Cathedral
- The Fan Museum
- The Foundling Museum
- The Garden Museum
- The Guards Museum
- The Household Cavalry Museum
- The London Bridge Experience
- The London Museum of Water & Steam
- The Postal Museum
- The Queen's Gallery
- The Science Museum
- The View from The Shard
- Top Sights Tours
- Tower Bridge
- Tower of London
- Twickenham Stadium Tour & Museum
- Uber Boat by Thames Clippers
- Wellington Arch
- Wembley Stadium Tours
- Wernher Collection
- Westminster Abbey
- Windsor Castle
- WWT London Wetland Centre
- ZSL London Zoo
I have an escalated issue that needs to be resolved. How do I contact customer service?
We’re here to help. You can contact us by filling in the short form here, or by calling us:
From overseas: +44 20 7293 0972
Our customer service team is available:
Saturday: 10am to 4pm
Sunday: 10.30am to 4.30pm (local time)
Here’s a list of relevant websites and health guidelines that will help fill in those grey areas surrounding travel, so you can make the most of your trip.
Latest travel advice from GOV.UK
Read the most current and vital information issued by the Government.
Latest information from the National Health Service (NHS)
Learn about Coronavirus (COVID-19), advice for travellers to and from the UK as well as commonly asked questions.
NHS 111 Service
The NHS offers a dedicated online 111 service for minor illnesses as well as resources for COVID-19 including early prevention and spotting symptoms.