The London Pass® and all attractions are working hard to make sightseeing fun and accessible for everyone. With a few tips and a little planning, there's a lot you can tick off your bucket list.

What are the current guidelines in London?  

It is now mandatory to wear a face covering in most indoor settings including museums, galleries, cinemas, and all public transport.

Will I need to book the attractions I want to visit in advance?

Some attractions on your pass will require a booking and you'll find these listed on our reservation page along with instructions on how to make the booking. You'll also find reservation information under each attraction listing on our website and app. Please check in advance to avoid missing out.

What is The London Pass® doing to help you sightsee?

We want your trip to run smoothly, which is why we're working closely with London's attractions to keep our website and app up-to-date with the latest opening times and safety measures. That being said, we recommend you check the attraction's own websites for the latest information. We’ve included links to all our tours and attractions below – handy right?

You have two years to use your pass. Yep, from the date of purchase, you will have two years to plan your trip and make the most of your pass. We get that plans can change, so we want to make it as easy as possible for you to rearrange your trip and use your pass at a later date.

Please note: once you have visited an attraction and activated your pass, it will need to be used within the duration you have purchased. 

You can cancel within 90 days. If you can no longer make your trip, rest assured, we offer a 90-day money-back guarantee on all non-activated passes. 

Our new site features will help you plan. We’ve been working hard to make planning your trip simple. That’s why we’ve added new badges to the attraction list on our website and app, so you can easily see which attractions are currently open to the public and which have to stay closed due to safety regulations.

We've also added new categories to our website and app to help you find places to visit on quieter days of the week so you can make the most of your pass whenever you visit. 

For further information about our pass, visit our FAQs page.
 

What do I need to know about NHS Test and Trace while visiting London?

The NHS test and trace service ensures that anyone who develops symptoms of coronavirus (COVID-19) can quickly be tested to find out if they have the virus. In order to reduce the spread of infection, we will be obliged to provide your name and contact details, should we be asked by the UK government.

Attractions may ask for contact details of their visitors over the age of 16. This can be done at the time of booking or on arrival using the NHS COVID-19 app. We recommend that you download this app ahead of your visit to speed up the admissions process.

For more information, visit GOV.uk.

Will I need to quarantine during my trip to London?

If you are fully vaccinated, unless you are arriving from the seven countries on the UK government's Red List, you only need to take a PCR test on day two of your arrival. This test must be booked in advance of your visit.

Visitors from countries on the Red List will need to take a PCR test prior to departure from one of those countries and quarantine for ten nights in a UK government-approved hotel at their own cost.

Full list of attraction websites

I have an escalated issue that needs to be resolved. How do I contact customer service?

We’re here to help. You can contact us by filling in the short form here, or by calling us:

From within the UK: 020 7293 0972
From overseas: +44 20 7293 0972

From overseas: +44 20 7293 0972

 
WhatsApp (available 24/7 for text chat only) +44 (0) 7827534453
 

Our customer service team is available:

Weekdays: 9AM and 8PM (excluding UK bank holidays)
Saturday: 10AM to 4PM
Sunday: 10.30AM to 4.30PM (local time)

Here’s a list of relevant websites and health guidelines that will help fill in those grey areas surrounding travel, so you can make the most of your trip. 

Latest information from the National Health Service (NHS)

Learn about Coronavirus (COVID-19), advice for travellers to and from the UK as well as commonly asked questions.

Find out more


NHS 111 Service 

The NHS offers a dedicated online 111 service for minor illnesses as well as resources for COVID-19 including early prevention and spotting symptoms. 

 Find out more