The London Pass® and all attractions are working hard to make sightseeing fun and accessible for everyone. With a few tips and a little planning, there's a lot you can tick off your bucket list.  

Some attractions on your pass will require a booking

Please read our reservation page - you'll find a full list of attractions that need a booking and instructions on how to do it. You'll also find this information in each attraction listing on our website and app. Be sure to check in advance.

What is The London Pass® doing to help you sightsee?

We want your trip to run smoothly, which is why we're working closely with London's attractions to keep our website and app up-to-date with the latest opening times and safety measures. That being said, we recommend you check the attractions own websites for the latest information. We’ve included links to all our tours and attractions below - handy right?

90-day cancellation. Plans can change, we get it. That's why we now offer a 90-day money-back guarantee on all non-activated passes. 

Our passes are also valid two years from purchase, making it easy for you to rearrange your trip and use it at a later date.

New site features. We’ve been working hard to make planning your trip simple. That’s why we’ve added new badges to the attraction list on our website and app, so you can easily see which attractions are currently open to the public and which have to stay closed due to safety regulations.

For further information about our pass, visit our FAQs page.

What do I need to know about NHS Test and Trace while visiting London?

The NHS test and trace service ensures that anyone who develops symptoms of coronavirus (COVID-19) can quickly be tested to find out if they have the virus. In order to reduce the spread of infection, we will be obliged to provide your name and contact details, should we be asked by the UK government.

Attractions may ask for contact details of their visitors over the age of 16. This can be done at the time of booking or on arrival using the NHS COVID-19 app. We recommend that you download this app ahead of your visit to speed up the admissions process.

For more information, visit

Will I need to quarantine during my trip to London?

If you are fully vaccinated, unless you are arriving from the seven countries on the UK government's Red List, you only need to take a PCR test on day two of your arrival. This test must be booked in advance of your visit.

Visitors from countries on the Red List will need to take a PCR test prior to departure from one of those countries and quarantine for ten nights in a UK government-approved hotel at their own cost.

Full list of attraction websites

I have an escalated issue that needs to be resolved. How do I contact customer service?

We’re here to help. You can contact us by filling in the short form here, or by calling us:

From within the UK: 020 7293 0972
From overseas: +44 20 7293 0972

From overseas: +44 20 7293 0972

WhatsApp (available 24/7 for text chat only) +44 (0) 7827534453

Our customer service team is available:

Weekdays: 9am and 8pm (excluding UK bank holidays)
Saturday: 10am to 4pm
Sunday: 10.30am to 4.30pm (local time)

Here’s a list of relevant websites and health guidelines that will help fill in those grey areas surrounding travel, so you can make the most of your trip. 

Latest information from the National Health Service (NHS)

Learn about Coronavirus (COVID-19), advice for travellers to and from the UK as well as commonly asked questions.

Find out more

NHS 111 Service 

The NHS offers a dedicated online 111 service for minor illnesses as well as resources for COVID-19 including early prevention and spotting symptoms. 

 Find out more